Warranty

Warranty

Most items come with (1) year manufacturer limited warranty against defects and workmanship. This manufacturer limited warranty applies only to the original purchaser of the product and is nontransferable. Natural materials such as wood and veneer have different characteristics and color variations. Different environments and sunlight will affect the natural characteristics and color. Therefore, these different characteristic and color variations are not covered under the manufacturer limited warranty. The manufacturer limited warranty does not apply if issues arise during self-installation. Accidental damage, misuse of the items, abuse of the items, and normal wear and tear are not covered by the manufacturer limited warranty. As-is items and floor model items are not covered by the manufacturer limited warranty. The manufacturer limited warranty does not cover pick up fee and redelivery fee after service.

If you want to file a claim within (1) year manufacturer limited warranty, please contact us here. You will be asked to provide photos of the item and a detailed explanation of the issue. We will send your claim information to the manufacturer’s claim department for review. You will be notified by email whether your claim is covered by the manufacturer limited warranty.